SUPPORT

One number, one inbox, and someone who has seen your fault before

Mon–Sat, 10 AM – 7 PM IST. Activation problems go faster on WhatsApp, because sending a photo of the code card beats describing it. Anything with a vehicle on the ramp is a phone call.

PHONE

+91 73530 07699

For anything urgent — a vehicle on the ramp, a scan that will not start.

Typical replySame working day

Call +91 73530 07699

WHATSAPP

+91 79874 14611

Best for activation codes and compatibility questions. Send a photo of the code card or the port.

Typical replySame working day

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Support hours

Our desk · IST, Gurgaon

10:00 – 19:00

Mon–Sat, 10 AM – 7 PM IST

Activation code help

The code card ships in the box and pairs your device to your plan. It is the thing people call about most, so it gets its own section rather than a line in the FAQ.

Where the code is

A printed card in the box, under the scanner. It is not on the invoice and it is not in your account until you enter it.

It binds to one account

The first account to enter a code keeps it. If you signed in with the wrong number, tell us before buying a second plan — we can move it.

Keep the card

Support asks for it when you change phones or move up a plan. A photo on your phone is enough.

Lost or damaged card

We reissue against your order number, on WhatsApp or by email.

Get the app

The scanner is hardware; the diagnosis happens in the app. It is free, and it will tell you whether your plan is active before you drive anywhere.

Google Play Android 8.0 and above Download App Store iOS 13 and above Download

The app works without a plan — it will pair, show the device and tell you what is missing. Internet is needed for activation and updates, not for scanning.

Before you contact us

  • Have your order number, or the phone number you ordered with.
  • Know the vehicle: make, model, year and fuel type.
  • Note the app version, on the settings screen.
  • If the scanner will not power up, look at the LED before calling — it is the first thing we will ask.

Troubleshooting

The things that actually go wrong, in the order support works through them on the phone. Most are resolved by the third step.

The scanner will not pairAlmost always Bluetooth pairing at the phone level instead of inside the app.

TRY THIS, IN ORDER

  1. Check the LED on the scanner. No light means the port is not powered — turn the ignition to ON, engine off.
  2. Open your phone's Bluetooth settings, remove any saved GaragePro or OBD device, and close the settings app.
  3. Pair from inside the GaragePro app, not from phone settings. The app has to make the connection itself.
  4. If the app still shows no device, switch Bluetooth off and on, then reopen the app before trying again.

IF NONE OF THAT WORKS

Send us a photo of the scanner LED and your phone model. If the unit is not powering up we replace it under warranty rather than troubleshoot it further.

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Connected, but no response from the vehicleThe scanner is talking to the phone but not to the car.

TRY THIS, IN ORDER

  1. Turn the ignition fully to ON. The accessory position powers the port but not the control units.
  2. Reseat the scanner. A partly seated connector pairs over Bluetooth but cannot reach the vehicle bus.
  3. If you are using the extension cable, remove it and plug straight into the port to rule the cable out.
  4. Try a second control unit in the app. Some vehicles will not answer on the engine unit until another has been queried first.

IF NONE OF THAT WORKS

Tell us the make, model, year and fuel type. If the vehicle is not in the database we will say so — and if you bought on that basis, the unit comes back.

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The wrong vehicle profile is loadedThe app defaults to the last vehicle scanned, or a similar variant was picked.

TRY THIS, IN ORDER

  1. Open the vehicle selector and check make, model, year and fuel type against your registration papers.
  2. Delete the incorrect profile rather than editing it. Editing keeps the old module map.
  3. Add the vehicle again and let the app pull the module list fresh before scanning.
  4. On Lite, only two vehicles can be active at once. Removing one frees the slot.

IF NONE OF THAT WORKS

Send your registration number and we will tell you which profile the database holds for that vehicle.

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The activation code is not workingAlready used, mistyped, or entered on a second account.

TRY THIS, IN ORDER

  1. Enter the code exactly as printed. It is case-sensitive, and 0 and O are different characters.
  2. Check you are signed in to the account you want the plan on. A code binds to the first account that uses it.
  3. If the code was already activated, sign in with that original account rather than entering it again.
  4. A card that arrived damaged or unreadable is replaced against your order number.

IF NONE OF THAT WORKS

Send a photo of the code card and your order number. Activation is the fastest thing we fix.

WhatsApp us
The app crashes or freezesUsually an outdated build or a stale cached vehicle profile.

TRY THIS, IN ORDER

  1. Update the app. Crash reports are nearly always on older builds.
  2. Force close and reopen. If it crashes on the same screen every time, note which screen — that tells us where to look.
  3. Clear the app cache on Android, or offload and reinstall on iOS. Your plan is tied to your account, not to the install.
  4. Sign back in and re-add the vehicle before scanning again.

IF NONE OF THAT WORKS

Send your phone model, OS version and app version, plus the screen it crashes on. That is enough for us to reproduce it.

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Warranty, returns and replacement

1-year replacement warranty

Faulty unit replaced, not repaired. One year from delivery.

7-day returns

Unopened or faulty, returned within seven days of delivery.

Phone and WhatsApp support

Monday to Saturday, 10 AM – 7 PM IST, on one number.

GST invoice

GSTIN on the invoice, issued on request with every order.

Activation code in the box

Ships with the device. Support activates it with you if needed.

Questions support gets asked

Can I move my plan to a new phone?

Yes. The plan is on your account, not on the handset. Sign in on the new phone and the device and vehicle history are there. You do not need a new activation code, and support can confirm the account if you have changed number.

What happens when a yearly plan expires?

Scanning stops until it is renewed. The device, your account and your vehicle history stay exactly as they were — nothing is deleted, and renewing puts it all back.

Can two people use one activation?

One activation signs in on one phone at a time. Two mechanics scanning at the same time need two activations. Two people sharing a shift can share one, and we would rather say that here than after you order.

The scanner is faulty. Do I send it back first?

Tell us what it is doing before you post anything. Most of what looks like a dead unit is a port with no power or a pairing done in phone settings. If it is genuinely faulty, the replacement is arranged then and there.